One of the AirPods I ordered arrived safely. My order status was "not in the process", so I inquired via Chat to find out the status of my order. I was reassured by the kind guidance I received. The order status still showed "not in the process", but I received it the next day. I am currently using it well. It's great to hear from both sides what I used to hear only one side. It works well and I like it because it's clean. If the condition of the other side doesn't improve, I'll order it again. Keep the great service for a long time!