FAQs

It can be done with a simple test. Play music at 65% volume for 5 minutes.

You can see how much battery it drains after that.

The table below is the criterion for judging the battery performance of the REPODS.

About 80% or more of the AirPod disconnection is related to poor battery performance. If you want to know if it is another chip problem, you can test it in the following way.

Step 1 - Insert your AirPods into the charging case. The lid must be open.

Step 2 - Settings > Bluetooth > Click the blue ⓘ button next to AirPods.

Step 3 - Turn off “Automatically detect wearing”.

Step 4 - Play your phone or music. If the disconnection occurs, it can be regarded as a chip problem other than the battery problem, and if the disconnection does not occur,

This is a phenomenon that occurs when the power supply is not smooth in a wireless state due to deterioration of battery performance.

Different generations of AirPods are not compatible.

If you purchase one, you must use the same generation as the one you are currently using.

You can gauge the status of the AirPods by the LED light on the AirPods case. Please refer to the following table.

This phenomenon occurs when the firmware of the existing AirPods and the newly purchased AirPods are different.

If the generation is the same, but the connection does not work, please refer to the article below.

This is a pairing guide if only one side is replaced or if only one side is not heard.

After you receive your replacement, follow these steps to reset your AirPods.

1. Settings > Bluetooth > Delete previously connected AirPods and turn off Bluetooth for a while.

2. Put both AirPods units into the charging case.

3. Open the lid and check the LED lights on the case. It just flashes orange.

4. Press and hold the button on the front or back of the case for a few seconds (15-30 seconds). The LED status light should blink white.

5. Go to the home screen on your iPhone.

6. Open the case with the AirPods inside and place them next to your iPhone. An installation animation will appear on your iPhone.

7. Tap Connect, then tap Done.

* If the status light is still flashing orange, connect the case to power, close the lid, and wait 20 minutes.

After that, open the lid and press the setting button again for a few seconds until the status light flashes white.

If it still doesn't work, please contact REPODS or Apple's official service center to get it resolved.

Thank you.

The 1st generation case (body) is compatible with AirPods 1st and 2nd generation units.

However, it is impossible to use both Gen 1 and Gen 2 at the same time.

In addition, since the case can be used about 3 times more than the AirPods unit, if you are using the existing 1st generation case (body) and upgrade the unit to the 2nd generation

You can continue to use the 1st generation case.

The case has about three times the lifespan of the AirPods unit.

This is because when the case is fully charged, it can charge the AirPods unit about 3 to 5 times.

We recommend that you continue to use your existing case, except for cases where you lose your case and upgrade from 1st & 2nd generation to Pro.

Yes, the batteries can be replaced and we perform the replacement using high quality batteries using specialized equipment. The result is a pair of AirPods with newly replaced batteries that looks and performs just like the day you bought it. We are proud to bring this service to you and do our bit for the environment.

Refurbished Airpods are Airpods that have collected used Airpods, exchanged batteries for new ones, and sanitized them. So the battery performance is like new.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.